Castres: AFFLELOU, Mr Philippe Duparchy - DIVINE BEAUTY, Mr Pinel HAVA - FOOTPRINT INTERIOR, Mr. an

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Ms. Pinel (Pinel Hardware), Mrs Havard (Art and Flowers) and Mr and Mrs LAPRADE (Fish des Halles), three Vauréens merchants, certified Quality Charter, 2012, were received yesterday at City Hall in Lavaur. This approach, which rewards the winners for their hospitality, their listening and board, guaranteeing professionalism to clients, is becoming increasingly popular with a significant increase of merchants integrating the process. In 2012, a total of 50 traders who have been approved by the Chamber of Commerce.
These are developed around four main areas: telephone service, hospitality cfa app and consulting shop, the external appearance of the retail outlet, the interior cfa app presentation from the point of sale.
First, a pre-diagnosis is made on the point of sale by ICC. From a repository 73 points, cfa app considered by the entrepreneur and an advisor to the Chamber of Commerce, corrective cfa app actions can be offered to the merchant cfa app and giving it a greater chance of success.
In a second step, it uses a firm specializing in "Mystery Shopping", which analyzes the results against the conformity of the quality of service commitments of the Quality Charter. Each of the four main areas listed above must obtain a minimum score of 8/10 to qualify for the certification.
The entire process to allow the trader to have a concrete and reliable cfa app "quality" repository to identify its strengths and points to watch in a spirit of progress aims.
50 traders, 27 are engaged cfa app for the first time, some being invested for several years. Since the departmentalization of the Charter, some leaders lead the operation on several outlets.
ALBI: ALBI WEDDING, cfa app Mrs. Martine AGOSTA - FLORAL WORKSHOP, Ms. Celine Esteve - Auréline, Miss MASSOL cfa app Séverine - AUTAN MODES, Mrs. Martine BERTOSSI-lar - BUTCHER - DELI - CATERING IN GRILL, Mr Philippe GRILL - BUTCHER LABORIE, Mr. and Mrs. LABORIE - BAKERY CATHEDRAL, Mr Stéphane GOURBIN - FRUIT SPACE, Mr Frederick DURAND - INSTITUTE NATHALIE RIGAUD Ms. Nathalie Rigaud-Donadille - Mie Cāline (St. Cecilia), Mr and Mrs PLAS - Mie Cāline (Vigan), Mr. and Mrs. PLAS - THE SCRIPTORIUM ALBI, Ms. Michèle LEJEUNE - SCISSORS ALAIN Pelissou, cfa app Mr Alain Pelissou - LOU PISTOU, cfa app ladies SIE Nelly and Catherine - MAGPRESSE NIEL, Mr Christophe Niel - OCELYZE Ms. Ghislaine MEYER - SARL DUBRULLE - Renault Agent , Mr François DUBRULLE - SNC crisp PAIN, Ms. Fabienne GAYRAUD - TARN 'EMOTIONS, Ms. Cathy BUSH - TOP HAIR, Mr Laurent BERNARD - VICE VERSA, Ms. Françoise ARCOUTEL
Castres: AFFLELOU, Mr Philippe Duparchy - DIVINE BEAUTY, Mr Pinel HAVA - FOOTPRINT INTERIOR, Mr. and Mrs. BARTHES - FLORENTINA cfa app Mrs. Sarah ROUSSEAU - HAIR CREATION, cfa app Ms. Medel Emilie - JEFF DE BRUGES, Mrs. JULIA Marie - LATITUDE - SPIRIT Mr Laurent BEAUTY - PARFUMERIE MARYCA, Mr Patrick AZRIA - OR SO - JEWELRY BORIES, Mr Xavier BORIES - VICE VERSA (Castres), Ms Françoise ARCOUTEL - VISION PLUS OPTICAL 81 ARNAUDIS Ms. Marie-Claude
MAZAMET: C FOR HER, Ms. Nathalie Bonhomme - COUNTER TIME, Ms. Laurence ESCUDIER - MONTAUD, Mr Alain MONTAUD - NATURE AND HEALTH KOUROUMA Ms. Marie - SKIN ANGEL, Ms. Dominique LECOCQ - POISSONNERIE CALLI Ms. Fabienne CALLI
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